Puente Hills Nissan – City of Industry, CA

Puente Hills Nissan is seeking a motivated, energetic, and customer-focused Service Department Appointment Center Representative (BDC) to join our growing team.

This position plays a critical role in delivering an exceptional customer experience by assisting customers with scheduling service appointments, answering inbound inquiries, following up on missed opportunities, and helping maintain strong communication between customers and the service department.

We are looking for someone who thrives in a fast-paced environment, communicates professionally, and understands the importance of customer satisfaction and dealership performance.

Responsibilities

• Handle inbound and outbound customer calls, texts, and emails

• Schedule and confirm service appointments efficiently and accurately

• Follow up with customers regarding declined services, missed appointments, and future maintenance needs

• Assist in maintaining service appointment flow and advisor scheduling

• Work closely with service advisors and management to maximize appointment show rates

• Deliver a high-level customer experience with professionalism and urgency

• Accurately document customer interactions in dealership systems

• Assist with survey follow-up and customer retention efforts

• Help support dealership KPI/CSI objectives and manufacturer customer satisfaction goals

Qualifications

• Strong communication and customer service skills

• Positive attitude and strong work ethic

• Ability to multitask in a high-volume environment

• Comfortable handling phones, texting, and email communication

• Basic computer skills required

• Automotive dealership or BDC experience preferred, but not required

• Bilingual is a plus (Spanish)

What We Offer

• Competitive pay plan (base pay + commissions)

• Advancement opportunities within a growing dealership group

• Supportive team environment

• Paid training

• Full-time position

• Medical, dental, and vision benefits available

• Paid time off

If you are organized, customer-focused, and looking to grow within the automotive industry, we would love to hear from you.

Apply Today and Join the Team at Puente Hills Nissan.

Are you competitive, fast on the phone, and motivated by serious earnings?
Corona Nissan is hiring high-energy Call Center Sales Representatives who know how to turn conversations into opportunities.

If you thrive in a fast-paced environment and love closing wins daily, this is for you.

💰 Why You’ll Love This Role:

• Choose your pay plan: $25/hour guaranteed base or uncapped commission + bonuses

• Weekly & monthly bonuses for top performers

• Full benefits: Medical, Dental, Vision, and 401k

• Steady flow of inbound leads  no slow days

• Real opportunities for advancement within the dealership

🎯 What You’ll Do:

• Respond quickly to inbound internet leads & calls

• Make high-volume outbound calls to set appointments

• Keep a strong pipeline and help drive showroom traffic

• Work closely with the sales team to maximize conversions

What You Bring:

• Strong phone presence & confidence

• Comfortable using CRMs and digital tools

• Goal-driven mindset (you like to win 💪)

• Bilingual is a big plus (but not required)

• Reliable, adaptable, and team-oriented

No experience? We train the right people

🔥 Ready to get paid what you’re worth? Apply today interviews happening now!

Short Description:

Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Duties/Responsibilities:

Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases.

Set up and manage paper or electronic filing systems, record information, update paperwork, or maintain documents, such as attendance records, correspondence, or other material.

Operate office equipment, such copiers, or phone systems

Maintains scheduling and event calendars.

Complete forms following company procedures.

Make copies of correspondence or other printed material.

Qualifications:

Bilingual in Spanish/English is preferred 

Typing skills

Communications

Team player

Organization skills

Multi Tasker